The three salon policies
| Policy | Full refund | Half refund | No refund |
|---|---|---|---|
| Flexible | 2 hours or more before | – | Under 2 hours |
| Moderate | 24 hours or more before | 3 to 24 hours before | Under 3 hours or no-show |
| Strict | 48 hours or more before | 12 to 48 hours before | Under 12 hours or no-show |
Always refunded in full
Cancelled within 10 minutes of booking, cancelled by the salon, the salon closed or suspended, or the salon rejected your request to move the time.
How long it takes
Refunds go back to the original payment method. We start them immediately; bKash, Nagad or banks can take a few working days.
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