Help centre

Answers for customers and salon owners. Can't find it? Contact us.

For customers

How do I book?

Open a salon, tap Book now, choose services, a stylist and a time, confirm your phone with a code and pay the advance.

How do I cancel or change a booking?

Go to My bookings, open the booking and choose Change time or Cancel booking. The refund follows the policy shown when you booked.

When will I get my refund?

Refunds start immediately. Depending on bKash, Nagad or your bank, the money can take a few working days to arrive.

I'm running late. What happens?

Most salons allow about 10 minutes. After the salon's grace time the stylist may mark a no-show and the advance may not be refunded. Call the salon if you're late.

How do reminders work?

We text you before each booking. Choose 1 day, 1 hour or 30 minutes before in Notifications.

How do I leave a review?

One hour after your visit we text you a link. You can also open the booking in My bookings and tap Rate your visit.

I didn't get the code

Wait a minute and tap Send a new code. Make sure the number is a Bangladeshi mobile number like 01712345678.

For salon owners

How do I register my salon?

Go to For salon owners and register. Choose your web address, and your website and dashboard are created instantly.

How do I add staff?

In your dashboard open Staff and tap Add staff. Enter their mobile number; they get an SMS to set their own password.

Why can't customers book some times?

Times are hidden when a stylist isn't working, is on a break or leave, or when a booking would leave a useless gap. Check Opening hours, Staff hours and Booking rules.

How do payouts work?

Online advances are paid out weekly after the service is done, minus the platform fee, to your bKash, Nagad or bank account.

How do I get verified?

Upload your trade licence and NID in Verification. After we check them, customers can pay advances online.

Still need help?